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Mercedes-Benz of Birmingham Service FAQ's

There are always a number of questions when it comes time to service your Mercedes-Benz vehicle. To better serve your needs Mercedes-Benz of Birmingham has compiled a list of frequently asked questions when servicing your vehicle. If we missed something please feel free to contact us as we are always happy to assist you.

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General questions

Do I have to make an appointment to get my key battery changed?

No, this can be done on the lane with no appointment.


No, this can be done on the lane with no appointment.


No, this can be done on the lane with no appointment.


You don’t have to schedule you’re A service, we recommend coming in Monday through Friday between 7am-4pm. If you want to come in on Saturday, we recommend coming in between 8am-2pm. This gives us adequate time to complete the service.

*Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model. (Valid for MY09-newer).


We’re open from 8am-4pm.

1-800-367-6372


Your key is either in your glovebox or in the trunk.


Call Roadside. Roadside can either tow the vehicle to the nearest dealership or they have a master set on the roadside vehicle.


Call Roadside. They should be able to get a roadside technician to you to unlock the trunk.


Yes, we’d recommend coming before five Monday through Friday, and coming before 3 on Saturday.


The loaner fleet includes CLA, C and E-Classes sedans as well as GLA, GLC and GLE SUVs.


On the day of your appointment, you pull into the service lane. A valet will greet you and ask for your name so they can locate your service adviser. If you have a loaner reservation, after checking in with your service adviser, you will be guided to the loaner office.


For the loaner process, you need a valid Driver’s License, proof of insurance, and a credit card/debit card to keep on file in case of incidentals.


We currently accept Visa, Mastercard, American Express, Cash, and Commercial Billing. Due to a change in company policy in June 2024, we no longer accept personal checks.

Mercedes-Benz of Birmingham 33.3754158, -86.8062942.